Some sellers on Direct Saddles offer 5 day trials on their saddles. This agreement applies only to those saddles that are stated to offer a trial period in the listing:
Conditions:
1) The customer is responsible for safe keeping of the saddle until the end of the trial
period or until the saddle is received back to the Seller. If the saddle is lost, stolen or
broken, the full purchase price will be the responsibility of the customer. If the saddle is
damaged or blemished, depreciation cost of damage or blemish or repair cost will be
charged (Minimum 10%).
2) The 5 day trial begins the day the saddle is delivered. Before or upon completion of
the 5 day trial, the customer must notify Direct Saddles via the Return Request page if
the saddle is to be kept or returned. On the fifth day, saddle becomes the property of the
customer and no returns for any reason will be accepted if we have not been notified.
There are no exceptions made, unless made prior to or during the trial in writing (email
or message) from the Seller and Direct Saddles.
3) Any saddle returned with excessive wear on the flaps, scratches in the leather, nicks
or significant marks to any part of the saddle will automatically be assessed a minimum
of 10% of the saddle’s value.
If the saddle is extremely damaged, so that it will significantly affect the subsequent sale
of the saddle, the full purchase price will be charged and the saddle will become the
property of the customer.
4) All preowned saddles are sold as is. We ask Sellers to take detailed photos and we
offer a zoom tool on all photos, so that buyers can confirm the saddle’s condition prior to
ordering. The 5 day trial is to give our customers the opportunity to thoroughly inspect
the saddle and fit for the horse and rider. There are no returns accepted after the 5 day
trial has come to an end (unless the trial has been extended in writing).
5) Customers will not hold Direct Saddles or Sellers on Direct Saddles liable for any
safety defects of the saddle. All saddles are sold in preowned condition and some
sellers offer a 5 day trial so that customers have the opportunity to check over the
saddles either themselves or with a trainer or saddler, if they wish to do so. Direct
Saddles and/or Sellers on Direct Saddles are not to be held liable for an injury caused
by a defective or faulty saddle.
6) If you decide to send the saddle back after a trial, it must be dropped off with UPS
and on its way back by the 6th day. Please follow the instructions on the Return Page.
Use the return label provided and drop the saddle off at any UPS Store or UPS access
point.
All return shipments are charged $150 (shipping to you and
return shipping with full insurance). The return shipping fee will be deducted from
your refund.
*Please note that if you return a saddle from a trial, the card processing fee of 3% of the total order will NOT be refunded. Our card processor no longer refunds their fees when a refund is processed.*
7) Once the seller receives the saddle back and confirms that it is in the same condition
in which it left, then we will refund your full payment (minus shipping costs) within 24
hours.