Sellers:
Listing your saddle is free. When your saddle sells, you will receive 90% of your saddle’s value. The $75 shipping fee will also be deducted from your payout when your saddle sells (you will not pay a shipping fee if your saddle is returned from a trial).
Yes, you can allow a 5 day trial period for your customers. The trial period begins when they receive your saddle. If the buyer decides to keep the saddle, then we will pay you out within 24 hours of the trial end date. If they decide to send the saddle back to you, we will provide you with the tracking number and we will refund them within 24 hours of the delivery back to you. The buyer pays for the shipping, so you will only pay the $75 shipping fee when your saddle sells.
If there is an issue with the saddle upon its arrival back to you, you must notify us within 12 hours. The saddle is paid for up front by the person trialing it, so if it is returned damaged they will not receive their full refund and you will be compensated from the original list price once your saddle sells.
Add direct deposit to bank account for $10 fee and also by check
Buyers:
If you do want a trial period, make sure that the saddle you’re ordering offers a trial period. Every listing states if the seller offers a trial or not. Then, simply order the saddle that you’d like to try. The seller will ship the saddle to you using our automated shipping system. Once you receive the saddle, you have 5 days to try it. If you need to return the saddle, complete the return request form under the “Help” tab on our website within the 5 day trial period. We will send you a shipping label, so all you need to do is print out the shipping labels and drop the box off with UPS. We will refund you within 24 hours of delivery back to the owner. Please note that the $75 outgoing shipping and the $75 incoming shipping fees will be deducted from your refund if you return a saddle from a trial.
Once the seller receives the saddle back, we will process your refund within 24 hours. We will deduct the $75 outgoing shipping fee and the $75 incoming shipping fee from your refund. Depending on your bank, refunds can take up to 10-15 business days to process. However, it normally just takes a few days.