Return Shipping Guide:
If you need to return a saddle from a trial, please follow these steps (this only applies to saddles that are marked as offering a trial on the listing):
- Complete the return request form on this page above.
- We will send you a return shipping label. See our complete shipping guide here Link to shipping guide and supplies
- Wrap your saddle in bubble wrap (do not use styrofoam/packing peanuts) and place your saddle in a box (double wall if possible) that is approximately 14″x14″x24″ up to 18″x18″x24″
- Place one shipping label inside the box and tape the other shipping label on top of the box.
- Drop the saddle off at any UPS store or any UPS access point (CVS, Staples and others – find a location near you here: https://www.ups.com/dropoff/?loc=en_US)
- Track your shipment on your profile page
- Once the seller receives the saddle back, we will process your refund (minus associated fees – see Shipping and Trial Policies for details)