Shipping & Trial Policies
All saddle orders include free shipping
Some sellers may offer a trial period, you will see if it is offered on the saddle listing.
Simply order the saddle that you’re interested in on the saddle’s page. All saddles are paid for in full before they are shipped.
Once the order has been placed, you will receive an email with confirmation and shipping tracking information. The seller is responsible for shipping the saddle within 48 hours. All saddles are shipped with UPS and include full shipping insurance.
If a trial period is offered with the saddle that you ordered:
The 5-day trial begins the day you receive the saddle.
If you keep your trial saddle, shipping is free. If you return a saddle from a trial, the shipping fee is $150 ($75 for the return shipping and $75 for the outgoing shipping with full insurance). Once the seller receives the saddle back and confirms that it is in the same condition in which it left, we will refund your full payment (minus shipping fee) within 24 hours.
*Please note that if you return a saddle from a trial, the card processing fee of 3% of the total order will NOT be refunded. Our card processor no longer refunds their fees when a refund is processed.*